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Data deletion

Last updated October 8, 2026

This page explains how to have your data deleted from Asto’s systems, including data that reached us through Instagram: comments on, or messages to, Asto (@goastosaas) or a business that connected its Instagram account to Asto Pro, and the posts and access token of an account that was connected.

How to request deletion

Email [email protected] with the subject “Data deletion request”. Include the Instagram username you used (or, for Asto Pro and Asto Chat, the email address or Telegram name you used) so we can find your data.

If you connected an Instagram account

Open Instagram, go to Settings → Apps and websites, and remove the Asto app. That stops our access straight away. Then email us as above and we delete the stored posts, profile details, comments, direct messages, replies and access token for that account.

What we delete

  • Stored comments and messages you sent to Asto or to a business using Asto Pro, and the replies made to you, together with your Instagram username and ID.
  • For a connected account: its stored profile details, cached posts, the comments and direct messages it received and the replies sent, and its access token.
  • Any records we derived from the above.

Deleting your data with us does not remove what Instagram itself stores, and it cannot remove a public comment you posted on Instagram; you can delete that yourself in the Instagram app.

Timeline

We complete deletion requests within 30 days and confirm by email when it is done.

Contact

[email protected]. See also our Privacy Policy.